Fashion + Beauty

Tuesday, December 1, 2009

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Sneaky scents: Fragrances really are pumped into stores to make you buy them

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Walking through the first floor of a department store can be a sensory overload. Aside from insane foot traffic, fragrances often smell so strong, you race to the escalator, quickly saying "no thank you" to every sales associate offering a spritz of perfume. Sometimes you can't escape it! Though we've heard rumors about fragrances being blasted through air vents in stores, we never really believed it was true until now.

A company called Prolitec specializes in "ambient scenting," which uses hidden devices to disperse a fragrance throughout the store. Many retailers, such as Bebe, use these five-inch cubes to mist the scent around displays so you smell the perfume without even realizing it.

"I think we're at a point with scent where music was 10 or 15 years ago," says Roger Bensinger, executive vice president of marketing at Prolitec. "Now you wouldn't think of going into a store without hearing music." That's true, but sometimes scents are more overwhelming and offensive than background music. And these hidden cubes are tricky--it's already been proven they boost fragrance sales. Is this a new form of subliminal messaging?

Oh, and if you thought the makeup counters and retail shops were the only places you were being blasted with scents, think again. Prolitec has been hooking up grocery stores with the scent of fresh bread to increase hunger. How sneaky is that?! We've always noticed that you can't come within 10 feet of a Subway sandwich shop without smelling their bread--now we're suspicious!

What do you think of this hidden fragrance technique? [WWD]
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From the Community…

Comments 1-9 of 9
  • Heriandy's Avatar
    Posted by Heriandy Mon Nov 2, 2009 12:45pm PST

    i think its fine. its one of their methods for their marketing strategy

    it doesnt hurt anyone, so fine by me

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  • JollyGreenMidget's Avatar
    Posted by JollyGreenMidget Mon Nov 2, 2009 1:01pm PST

    Heriandymahasa, it isn't necessarily harmless. Some people are very allergic to perfumes, it can cause migraines and even trigger asthma attacks. Some scents are just wretchedly offensive, like Aquolina's Pink Sugar, that perfume literally made me lose my lunch.

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  • E. Boost's Avatar
    Posted by E. Boost Mon Nov 2, 2009 1:48pm PST

    I worked at Abercrombie & Fitch when I was in high school. We had "room sprays" or "clothing perfumes" that we sprayed on all the clothes and around the store. Our manager told us people would love the smell of the store and that would make them buy the fragrances. Also, the smell would be on the clothes so you couldn't escape from it even after you took it home. Many of our customers asked us "What is the scent you have on your clothes? I want to buy it". We would simply offer them to choose from our fragrances, but what they didn't know, is that the bottles we use on the clothes/store (which are not for sale) actually contain a stronger scent than the perfumes we sell.

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  • karen w's Avatar
    Posted by karen w Mon Nov 2, 2009 3:48pm PST

    I knew ambercrombie scented the store and clothes!!! My sister and I would always go in there and be like what is that??And the clothes we bought we would never put away so we could scent our bedrooms with it laying around on our beds and keep picking it up and smelling it! We even fell for the salesperson telling us that the scent they sold is the only scent they use in the store and we bought the perfumes hoping to smell like the clothes everyday when we got dressed everyday-I still want that ambercrombie store scent!I knew it!

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  • Em24's Avatar
    Posted by Em24 Mon Nov 2, 2009 4:29pm PST

    yuck i can not stand the smell of some of those stores. It does not help that i have asthma either.

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  • Eddieslilangel's Avatar
    Posted by Eddieslilangel Mon Nov 2, 2009 7:23pm PST

    Abercrombie and then Hollister. smells so strong i get a little sick to my stomach. i heard that Hollister mops the floors with it (????). sounds kinda crazy but i'm not gunna deny it either.

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  • Deb's Avatar
    Posted by Deb Mon Nov 2, 2009 8:05pm PST

    Hollister definitely has a distinct smell. I always insist on walking though, just to smell it. (I don't buy the clothes, though. I never have.)

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  • LindseyS's Avatar
    Posted by LindseyS Wed Nov 4, 2009 10:17am PST

    Yeah our mall is an outside town center. I absolutely HATE walking by stores like Hollister, Abercrombie etc. You can smell it from in the distance outside since they keep their doors open and the wind is the horrible cologne or perfume smell. I can't stand the smell of those stores nor will I ever shop there or buy their perfume.

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  • Kai's Avatar
    Posted by Kai Wed Nov 4, 2009 9:38pm PST

    Oh god, I hate it when stores have their perfume blowing around all over the place. Just going past Hollister or Abercrombie, you can smell the fumes of their crappy perfume and cologne from 20 feet away. Even worse in department stores when you pass the fragrance sections, my allergies go CRAZY from all the stuff in the air.

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